Privacy Policy

Privacy Policy

At Parijat Nursing Care & Solutions, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, protect, and disclose information when you visit our website, contact us, or use our home healthcare and nursing care services.

By using our website or providing your information to us, you acknowledge that you have read and understood this Privacy Policy.

1. About Parijat Nursing Care & Solutions

Parijat Nursing Care & Solutions provides home healthcare and nursing care services, including nursing care, elderly care, patient care, attendant services, and related healthcare support at home.

For the purposes of this Privacy Policy, "we", "us", and "our" refer to Parijat Nursing Care & Solutions.

2. Information We Collect

We may collect information that you voluntarily provide to us when you contact us, request information, enquire about our services, or arrange healthcare services.

This may include:

• Full name
• Phone number
• Email address
• Residential or service address
• Patient or family member details
• Information provided while making a service enquiry
• Details regarding the type of care or assistance required
• Appointment or service-related information
• Any other information you choose to provide through our website, phone, email, WhatsApp, or other communication channels

Where information relates to a patient's health or care requirements, we handle it with appropriate care and only use it for legitimate purposes connected with providing or arranging our services.

3. Information Collected Automatically

When you visit our website, certain technical information may be collected automatically by the website or hosting infrastructure.

This may include:

• IP address
• Browser type and version
• Device type
• Operating system
• Pages visited
• Approximate date and time of your visit
• Referring website or source
• Basic website usage information

This information may be used to maintain website security, understand website performance, identify technical problems, and improve the user experience.

4. How We Use Your Information

We may use the information we collect to:

• Respond to enquiries and requests
• Contact you regarding our services
• Understand your healthcare or home-care requirements
• Arrange and provide requested services
• Coordinate with caregivers, nurses, attendants, or other personnel involved in providing services
• Manage appointments and service-related communications
• Improve our services and website
• Maintain records relating to enquiries and services
• Protect our website, staff, clients, and users from fraud or misuse
• Comply with applicable legal, regulatory, and contractual obligations
• Send service-related communications where necessary

5. Healthcare and Sensitive Information

If you provide information concerning a patient's health, medical requirements, medications, diagnosis, treatment, mobility, recovery, or care needs, we will use such information only where reasonably necessary for responding to your enquiry, arranging or providing requested services, coordinating care, maintaining appropriate records, or fulfilling legal obligations.

We encourage you not to submit unnecessary medical or highly sensitive information through general website forms or public communication channels.

For urgent medical situations, please contact an appropriate emergency medical service rather than relying on our website or online communication channels.

6. How We Share Information

We do not sell or rent your personal information to third parties.

Where reasonably necessary, information may be shared with:

• Nurses, caregivers, attendants, or other personnel involved in providing requested services
• Healthcare professionals or service providers involved in coordinating your care
• Technology, hosting, communication, or website service providers that help us operate our business
• Professional advisers where necessary
• Government authorities, regulators, courts, or law-enforcement agencies when required by applicable law

Any sharing of information will be limited to what is reasonably necessary for the relevant purpose.

7. WhatsApp and Other Communication Channels

If you choose to contact us through WhatsApp, telephone, email, or another third-party communication platform, your communication may also be subject to that platform's own privacy policy and terms of service.

We recommend avoiding the transmission of unnecessary sensitive medical information through public or unsecured communication channels.

8. Cookies

Our website may use cookies and similar technologies to improve functionality, security, performance, and user experience.

Cookies are small text files stored on your device by a website.

We may use cookies for purposes such as:

• Remembering website preferences
• Understanding website usage
• Improving website performance
• Maintaining website security
• Supporting essential website functionality

You can control or disable cookies through your browser settings. However, disabling certain cookies may affect some website functionality.

9. Third-Party Services

Our website may use third-party services or technologies such as website hosting, analytics, maps, fonts, security tools, communication services, or other service providers.

These third parties may process certain information according to their own privacy policies and terms.

We encourage users to review the privacy policies of third-party services when appropriate.

10. Data Security

We take reasonable administrative, technical, and organizational measures to protect personal information against unauthorized access, misuse, alteration, disclosure, or loss.

However, no website, internet transmission, electronic storage system, or method of communication can be guaranteed to be completely secure.

Therefore, while we take reasonable steps to protect your information, we cannot guarantee absolute security.

11. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including providing services, maintaining appropriate business records, resolving disputes, complying with legal obligations, and protecting our legitimate interests.

The retention period may vary depending on the type of information and the purpose for which it was collected.

When information is no longer required, we may securely delete, destroy, anonymize, or otherwise dispose of it, subject to applicable legal requirements.

12. Your Privacy Rights

Subject to applicable law, you may have rights relating to your personal information, including the right to:

• Request information about the personal data we hold about you
• Request correction of inaccurate or incomplete information
• Request deletion of information where legally permissible
• Withdraw consent where processing is based on consent
• Ask questions about how your information is being used
• Raise concerns regarding the handling of your personal information

To exercise any applicable rights or raise a privacy concern, please contact us using the details provided below.

13. Children's Privacy

Our website is intended for general users and healthcare service enquiries. We do not knowingly use our website to collect unnecessary personal information from children.

Where services involve the care of a child, information may be provided by a parent, legal guardian, or another authorized person as appropriate.

14. Links to Other Websites

Our website may contain links to external websites or services.

We are not responsible for the privacy practices, content, security, or policies of external websites. Once you leave our website, we recommend reviewing the privacy policy of the website you visit.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, website, technology, legal requirements, or privacy practices.

Any updated version will be published on this page with a revised "Last Updated" date.

We encourage you to review this page periodically.

16. Contact Us

If you have any questions, concerns, requests, or complaints regarding this Privacy Policy or the handling of your personal information, please contact us.

We will make reasonable efforts to review and respond to privacy-related requests within a reasonable period.

17. Consent

By using our website or voluntarily providing your personal information to us, you acknowledge that you have read this Privacy Policy and understand how your information may be collected and used as described above.